Anti-Fraud Policy

Definition

E-commerce fraud is when fraudsters intercept commercial transactions on e-commerce stores for personal or financial gain, also known as payment fraud. It is a criminal act in which fraudsters steal money from customers, merchants, or both.

Anti-fraud measures

The anti-fraud measures we take are as follows:

1. User Verification

• Account verification: We require users to verify their email and mobile phone numbers to ensure the security of their accounts.

2. Transaction Monitoring

• Real-time monitoring: Use AI and machine learning technology to monitor transactions in real time, detect and mark suspicious behavior.

• Risk scoring: Risk scoring is performed based on factors such as user behavior, transaction amount, purchase history, payment method, etc., with a focus on reviewing high-risk transactions, such as contacting the credit card issuing bank to confirm large or suspicious transactions.

3. Product listings

• Verification and review: Sellers must provide detailed product descriptions and high-definition images. We regularly review the matching of product images and descriptions.

• Intellectual property protection: We prohibit the sale of counterfeit and shoddy products, and work with brand owners to proactively identify and remove infringing goods.

4. Secure Payment Methods

• Payment gateway: Use tools such as secure payment gateways, SSL encryption technology and CVV card verification to protect transaction information.

• IP Verification: Regularly review the IP address at the time of payment to ensure that it is consistent with the user's registered country and exclude high-risk countries. In addition, multiple orders from the same IP address or suspicious orders from IP addresses in unfamiliar locations need to be reviewed to prevent business fraud.

5. User Education

• Safety Awareness Promotion: We regularly inform users of common fraud methods and prevention measures through emails and website announcements.

• Reporting Mechanism: Users can report suspicious activities through our platform, and we have a professional team to handle these fraud reports.

6. Data Protection

• Privacy Policy: We implement a strict data privacy policy to ensure the security of user data and comply with international data protection regulations such as GDPR.

• Security Audit: We regularly conduct system security checks to discover and patch vulnerabilities to prevent data leakage, unauthorized access, SQL injection attacks, cross-site scripting attacks, and other strategies to bypass security measures or implant malware.

• Collect Proof of Delivery: By working with a trusted shipping carrier or a third-party logistics 3PL that provides proof of delivery, ensure that customers only make claims when they have legitimately not received the goods. The customer's signature or a photo of the delivered package can serve as evidence that they have received the goods.

7. Cooperation with Authorities

• Enforcement Cooperation: We cooperate with law enforcement agencies to share fraud information and jointly combat cross-border e-commerce fraud.

• Industry Collaboration: We will join industry associations and regularly participate in industry conferences to share and obtain the latest anti-fraud technologies and trends.

8. Internal Control

• Employee Training: We regularly conduct anti-fraud training for employees to enhance their ability to identify and handle fraud.

• Access Rights Management: We strictly control and monitor access rights to sensitive data and systems, and only authorized personnel can access relevant information.

9. Policy Enforcement

• Severe Punishment of Fraud: We take severe penalties against users who engage in fraudulent activities, including blacklisting (a document containing name, credit card number, IP address, and shipping address known to be at risk of fraud. Any new order containing information matching the blacklist will be automatically blocked), permanent account freezing, and legal prosecution.

• Transparent Processing: We maintain transparency in the processing of fraud reports and promptly provide feedback to reporters on investigation results and handling measures.

• Feedback Mechanism: We have established a user feedback mechanism to regularly collect user opinions and suggestions to improve anti-fraud policies and measures.

• Technology upgrade: We continue to invest in and introduce advanced anti-fraud technologies and tools, such as machine learning models and behavioral analysis systems, to improve our prevention capabilities.

10. Continuous Improvement

• Feedback Mechanism: We have established a user feedback mechanism to regularly collect user opinions and suggestions to improve anti-fraud policies and measures.

• Technology upgrade: We continue to invest in and introduce advanced anti-fraud technologies and tools, such as machine learning models and behavioral analysis systems, to improve our prevention capabilities.

11. Strong Password Policy

• Password complexity: We require customers to use complex passwords, including letters, numbers and special characters, and update passwords regularly, while adopting two-factor authentication.

• Password management education: We educate customers on the importance of password management and recommend the use of password management tools.

• Clear return & refund conditions: We formulate detailed return/refund policies to clarify which products are eligible for return, what documents are required, and how to handle returns (such as refunds and exchanges).

• Prevent abuse: We identify abnormal return behaviors through data analysis to prevent customers from abusing return/refund policies.

12. Refund & Return policy

• Clear return & refund conditions: We formulate detailed return/refund policies to clarify which products are eligible for return, what documents are required, and how to handle returns (such as refunds and exchanges).

• Prevent abuse: We identify abnormal return behaviors through data analysis to prevent customers from abusing return/refund policies.

13. Promotion and reward policies

• Limit order quantity: Limit the number of orders for each customer during the promotion period and clearly define the conditions for receiving free products to prevent abuse of promotional activities.

• Reward points rules: We formulate a clear sales reward points policy, prohibiting illegal points acquisition, such as sales reward points. By implementing the above detailed anti-fraud measures, we are committed to protecting the interests of both buyers and sellers, reducing the risk of fraud, and establishing a safe and trustworthy trading environment for buyers and sellers.

By implementing the above detailed anti-fraud measures, we are committed to protecting the interests of both buyers and sellers, reducing the risk of fraud, and establishing a safe and trustworthy trading environment for buyers and sellers.