Shipping Policy

Definition

China-Malaysia International Transport refers to the process of shipping goods from China to Malaysia according to customer requirements, through delivery and customs clearance, and completing the transportation within the scheduled time.

International Shipping Fees

International Air Freights Door to Door Rates, please refer to here.

International Sea Freights Door to Door Rates, please refer to here.

Sea Freight Remote Aera List for West Malaysia, please refer to here.

Sensitive goods shipped by sea will be charged an additional RM 30 per cubic meter. Please refer to the definition of sensitive goods as below.

Shipping Policy

Shipping Time

1. Normal Shipping Time

• Standard shipping to Malaysia: 4-15 days.

• Electronic products/restricted items shipping to Kuala Lumpur (under normal circumstances): 8-15 days.

• Other shipping methods such as sea freight may take longer due to their specific nature.

1. Delay Situations

The above time frames are under normal circumstances. In the event of delays caused by objective reasons leading to customs clearance or shipping delays, Wehome will notify customers on behalf of the suppliers.

1. Order Cancellation

If the goods are not received within 45 days from the date of shipment, under normal customs clearance conditions, customers have the right to request order cancellation. Wehome will consider your request based on the actual situation.

Note: This clause does not apply to delays in customs clearance caused by natural disasters, fires, wars, epidemics, political situations, inspections by authorities, etc.

Lost/Missing Goods During Transportation

1. Sea Freight: In the event of loss or missing goods due to subjective reasons during transportation, the customer will receive full compensation for the damaged goods (up to 100% of the amount paid by the customer for the goods).

2. Air Freight: For disputes caused by logistics reasons, the maximum refund per shipment is RM 200.

Goods Requirements

Sea Freight Items

Each cubic meter must not exceed 500 kg in weight.

Sensitive goods:

Including: tires, electronic products (with electricity), lighting (with electricity), toys (with electricity), walkie-talkies, refrigerators, freezers, TVs, large appliances, mahjong, mahjong machines, fishing gear, machinery (with wooden box packaging), unbranded watches, face masks, cosmetics, skincare products, body wash, shampoo, detergent, unbranded perfumes, food and beverages, paint, etc.

Sea freight does not accept the following items:

Any branded products. Any products with designs, logos featuring international cartoon characters, sports club logos, associations, etc. will not be accepted due to infringement. Whether an item is considered branded can be checked on the Intellectual Property Customs Record website, or you can consult our customer service.

Strictly prohibited items:

Items violating Chinese law such as pure lithium batteries, air conditioning refrigerant, flammable and explosive items, counterfeit goods, tobacco and alcohol, e-cigarettes, lighters, medical devices, drugs, firearms, plants, animals, and plant seeds are strictly prohibited. Any violations resulting in losses, fines, customs clearance fees, and legal liabilities will be borne by the customer.

Air Freight Items

Billing Weight Calculation:

When comparing the actual weight and the dimensional weight of a package, the greater of the two will be used for billing purposes.

Dimensional weight is calculated as follows: (Length x Width x Height in cm) / 5000 = Weight in KG

Maximum weight and size restrictions:

• The actual weight or volumetric weight must not exceed 60 kg.

• The longest side must not exceed 200 cm.

• The sum of the length, width, and height must not exceed 300 cm.

Air freight does not accept the following items:

Any branded products. Any products with designs, logos featuring international cartoon characters, sports club logos, associations, etc. will not be accepted due to infringement. Whether an item is considered branded can be checked on the Intellectual Property Customs Record website, or you can consult our customer service.

Strictly prohibited items:

Items violating Chinese law and those prohibited by the International Air Transport Association (IATA) are strictly prohibited. These include counterfeit goods, pure lithium batteries, tobacco and alcohol, knives, e-cigarettes, lighters, liquids, powders, pastes, food, medical devices, drugs, firearms, plants, animals, and plant seeds. Any violations resulting in losses, fines, customs clearance fees, and legal liabilities will be borne by the customer.